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Frequently Asked Questions

Welcome to our 'Frequently Asked Questions' page. Here you will find answers to some of the questions we are often asked about our bespoke kitchens, the services we offer and the way in which we work. If you can't find the information you're looking for, please don't hesitate to email us on info@harveyjones.com, or use our LiveChat facility to speak directly with one of our designers.

Kitchen Ideas And Planning Advice:

What is meant by ‘bespoke’?

Our kitchens are made to measure furniture, manufactured in our Cambridgeshire workshop, using premium materials and traditional joinery techniques. Each range is a blank canvas, allowing you the flexibility to finish your kitchen exactly how you want it. As a result, no two Harvey Jones kitchens are ever the same.

Can you design a kitchen for an odd or awkwardly shaped room?

All of our kitchens are made to order and we can adjust the height, width and depth of any cupboard we build so that it perfectly fits your space. This means we can make the very most of all the available space. Find out more about how we make our kitchens in our Videos section.

Do Harvey Jones design kitchens for small rooms?

Yes, we design kitchens for rooms of all shapes and sizes. We recommend speaking with a kitchen designer as early as possible when remodelling a small kitchen, as they will be able to make some helpful suggestions about the space you are planning. Many clients speak to us months, sometimes years in advance of their project, and often before they have even engaged with an architect so that we can discuss ideas for their space and bring the benefit of our expertise to the project.

Is your kitchen design service free?

Your initial consultation is free and allows you to gain an understanding of how we work and what you can expect from our talented kitchen designers. Based on your requirements we prepare layouts and a quotation, giving you all the information you need to decide if you wish to proceed. We only take a payment when you are sure you want to commission us to your project. The commissioning deposit is £1,500 and deducted from the total cost of the final order.

How do your virtual home visits work?

Our virtual home visit is fully aligned with our showroom design experience and can be booked in exactly the same way as a showroom appointment. We can give you all the information you need to decide whether to commission us to your project. Working with your initial plans, our designers can deliver all the space planning, furniture selection and design specifications you need from the comfort of your home.

Do you offer home measurement service?

A full site survey of the space will be conducted when you commission Harvey Jones.

Do you provide your services outside the UK?

We have supplied kitchens to many locations outside the UK. A designer will be able to provide you with full details of how we can assist.

I’m a developer/contractor - would I be able to supply your products?

Yes. If you are a contractor or developer, please email info@harveyjones.com with details of your project and we will be in touch promptly.

Do you offer credit facilities?

We offer several payment options to help spread the cost of your new Harvey Jones kitchen. Details of our latest available finance products are available in all showrooms, or give us a call on 0800 389 6938.

How much do I need to pay upfront?

The initial deposit is £1,500. A 50% deposit (less the £1,500 you have already paid) is then required on specification of the furniture and the remaining balance before delivery. We offer several finance options, one of our kitchen designers will be able to discuss these with you in more detail.

Do you supply worktops, appliances, sinks and taps?

We appreciate that every client’s project is different and so we can work according to your individual requirements. We can supply all appliances, worktops, sinks, taps and other features, making sure that everything arrives at your home at the same time to ensure a smooth installation. Alternatively, we can work with any existing appliances you would like to retain or supply you with our handmade furniture.

Do Harvey Jones sell appliances by themselves?

We currently sell Quooker taps by themselves. All other appliances are sold as part of a full kitchen project.

Can you source all the finishing for the kitchen?

We work with you to curate a fully finished kitchen within our service, guiding you on a selection of paint colours, worktops, handles, backsplashes, cabinetry lighting and appliances.

The Kitchen Design Process:

How can I make an appointment with a kitchen designer?

If you would like to arrange a complimentary design appointment with a designer at your nearest Harvey Jones showroom, simply complete our ‘Request An Appointment’ form. Alternatively, you can contact your nearest Harvey Jones showroom directly by calling 0800 389 6938 to make an appointment with one of our expert kitchen designers.

Can I see an example of a Harvey Jones kitchen in person before purchasing?

Each one of our 31 showrooms display a range of our kitchens in a variety of colours, along with an array of worktops, appliances and accessories. You can find your nearest showroom by using our ‘Showroom Finder

Do you have examples of each of your ranges at every showroom?

Each Harvey Jones showroom displays a selection of our ranges. Our showroom pages highlight which ranges are available at each branch. Alternatively, if there is something specific you would like to see, please call us on 0800 389 6938, use our LiveChat facility or email info@harveyjones.com

Thank you for your interest in Harvey Jones. If you still can’t find what you’re looking for, contact us via email info@harveyjones.com or reach out via LiveChat

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